Studio Policies

General Policies

All students must be a minimum of 18 years of age to participate in any class activities and have a valid and signed waiver before joining any class.

All class passes, drop-ins, workshops, and other fees must be paid upfront unless otherwise stated.

It is strongly encouraged to refrain from using lotions and oils on the day of your pole class. During your first class, we allow the use of the studio’s grip aids to all participants; however, buying your own is appreciated if you plan to attend more classes.

Class Registration and Cancellation

Minimum of three students required to run any class.

You must register for all classes at least 24 hours in advance using our scheduling platform. Your spot in class will not be held without full payment. Once a package/drop-in is added to your account, you are responsible for signing up for/cancelling your own classes. No need to email the studio, just visit our scheduling platform.

You must cancel your class at least 24 hours in advance; after this deadline, the credit is considered used, and the participant cannot reschedule this class credit. 

The cancellation policy for each workshop/event is different. Please see the description of a specific workshop/event for more details.

To “graduate” from your current skill level class, you must be comfortable with the checklist moves. The checklist is posted at the studio. Let your instructor know that you are interested in moving up, and they will give you an assessment and feedback on whether you are ready or not. 

ALL PURCHASES ARE FINAL. EXPIRY IS STRICT. No refunds, partial refunds or extensions will be given for non-use or any other reason. This is the industry standard. Transfers in case of severe injury or illness may be granted at management’s discretion with adequate notice.

Attire

Jewellery is not allowed to be worn during pole classes (especially rings, bracelets, and necklaces). This is for your own safety reasons and to preserve the condition of the equipment.

Beginner level students and above will need shorts, sleeveless tops and/or sports bras. This is due to the necessity of skin contact with the pole. You can wear pants and long-sleeved shirts on top of shorts and a sports bra during the warm-up, but not while learning/performing pole moves. Aerial hoop students are required to wear long pants and long sleeve shirts.

We recommend wearing long sleeve tops and pants to stretching and flexibility class to keep your muscles warm.

For Pole Flow or Exotic Pole, we suggest wearing knee pads and pole dance specific shoes (e.g. Pleasers) where appropriate.

Code of Conduct, Behavior during Class and Safety Rules

Pole Place is an INCLUSIVE ESTABLISHMENT for everyone. Once you enter our doors, all bias against gender, race, culture and any other features are thankfully left outside. We welcome members of all genders, ethnicities, sexual orientations, statuses, physical appearance or abilities.

Pole Place follows a progressive curriculum that will help students succeed in every aspect of the pole. We run a weekly curriculum, which means if you come to the same class more than once a week, you will be working on the same moves.

All classes are group classes, and students are required to follow the instructions. Modifications will be offered if needed, but it is expected that all students in class work on the same moves and routines.

Please do not attempt moves that you have not been instructed on and only saw on social media. Also, do not teach or spot other students unless an instructor asks you to do so.

Please clean your poles before and after class. This helps to limit the risk of injury and maintain the condition of the equipment.

Please arrive 5-10 minutes before the class starts. If you arrive after class has started, please do so quietly and with as little disruption to other students as possible. If you are more than 15 minutes late, you may not be allowed to join a class. Warm-up is a critical part of our curriculum and is used to prevent injury.

ABSOLUTELY NO ALCOHOL OR SUBSTANCE CONSUMPTION IS ALLOWED ON-PREMISES. NO ALCOHOL OR SUBSTANCE USE IS PERMITTED BEFORE OR DURING CLASS/PARTY. INDIVIDUALS SUSPECTED TO BE UNDER THE INFLUENCE WILL BE ASKED TO LEAVE CLASS. THIS IS FOR YOUR OWN SAFETY. 

Cancellation and Inclement Weather Policy

Pole Place reserves the right to cancel any class, workshop, or event at any time due to inclement weather, instructor illness, low registration, or any other reason. In any case, you will receive a credit to your account. You will also be notified via email at least four hours in advance in case of any class cancellation.

These policies are subject to change without notice.