Studio Policies

Updated Policies and Procedures

Below are the updates that we have made to our facility, policies, and procedures to keep everyone safe. Safety is everyone's responsibility, now more than ever. Please read the updates carefully. Most of these changes are temporary, and we will be relying on you to help us with the new policies and procedures.

• If you experience any symptoms of COVID-19 or have been exposed to it,  please let us know immediately and refrain from attending classes.
• Physical  distancing a minimum of 6 feet must be observed at all times while in  the studio. All the poles are more than 6 feet apart; hoops are more  than 9. You will be required to stay within your designated spot for the  length of the class. Please use the washroom before or after class if  needed. 
• Masks  must be worn upon entering and leaving the facility, but may be removed  while exercising when you reach your training spot. This is per  Wellington-Dufferin-Guelph Public Health regulations, which you can find  here (https://www.wdgpublichealth.ca/your-health/covid-19-information-public/face-coverings-faqs#removecovering).  We understand that wearing a mask could be challenging while  exercising, and especially when you spend half a class hanging upside  down. You may keep the mask on if you wish, and please ensure your mask  is easy to remove in case of sudden dizziness, breathing difficulty, or  overheating. We also understand that some students won't be comfortable  without a mask, and if that's your case, please email us to discuss the  credit conversion options. The instructors will be wearing masks all the  time. 
• We will have 15-minute breaks between classes to allow time for disinfecting. 
• Our  entrance area is tiny and can only accommodate one person at the time  if we follow the physical distancing rules. If you see someone at the  entrance area when you arrive, please wait in the hallway or outside. 
• Please  arrive 5-10 mins before the class; if you arrive too early or want to  chat with your fellow students, do that outside and follow the physical  distancing rules.
• Please  come to classes already dressed for pole/hoop and bring minimum  personal belongings with you. There will be no change room available for  September.
• Upon entry, you will be required to disinfect your hands and feet.
• You  will be given a plastic bin where you can store your personal items,  and you will be required to clean your bin at the end of the class.
• Grip aids, phones, and water bottles should be stored in a bin near your designated training spot.
• Please leave immediately after class. 
• At the end of the class, you will be required to clean your pole, workout area, and bin.
• No  spotting will be available during classes, unless absolutely necessary  when student's safety is compromised. It will be crucial that you  listen, follow the instructions, and ask clarifying questions before  attempting a move. 
• Please  register for the same skill level class as you were before the  lockdown. If you sign-up for a higher level class without studio  approval, you may be asked not to attempt any of the moves, and you will  not be compensated for that class. 
• No  apparatus or equipment sharing. That means that you will have to bring  your own yoga mat, blocks, resistance bands, and straps to classes that  require equipment. 
• Minimum 3 students are required to run a class. 
• Pole  Place reserves the right to cancel classes due to inclement weather,  instructor illness, or low registration. In that case, your credit will  revert to your account, and you will need to use that before the expiry  date. If the event of cancelling a class is near your package's expiry  date, an extension may be made at management's discretion. 
• You must sign-up for all classes online using StudioBookings, no walk-ins. 
• The  registration and cancellation window is 24 hours. No last-minute  booking will be available, and in case of cancellation, you will be  notified 24 hours before the class. 
• Our  schedule may change based on your attendance. Please read the class  description very carefully and make sure you have all the supplies  mentioned in the description, and your skill level is appropriate for  the class. This is your responsibility to understand what type of class  you signed-up for.
• We will update our liability waiver, and you will need to sign it one more time. Please bring your own pen.

General Policies

All students must be a minimum of 18 years of age to participate in any class activities and have a valid and signed waiver before joining any class.

All class memberships, passes, drop-ins, workshops and other fees must be paid upfront unless otherwise stated.

It is strongly encouraged to refrain from using lotions and oils the day of your pole class. During your first class, we allow the use of the studio’s grip aids to all participants, however buying your own is appreciated if you plan to attend more classes.

Class Registration

You must register for all classes at least 24 hours in advance using our scheduling platform. Your spot in class will not be held without full payment. Once a package/membership is added to your account, you are responsible for signing up for/cancelling your own classes. No need to email the studio, just visit our scheduling platform.

You must cancel your class at least 24 hours in advance; after this deadline, the credit is considered used and the participant cannot reschedule this class credit. 

Cancellation policy for each workshop/event is different. Please see the description of a specific workshop/event for more details.

ALL PURCHASES ARE FINAL. No refunds or extensions will be given for any pre-paid memberships, drop-ins, packages or passes.  This is the industry standard. Transfers in case of serious injury or illness may be granted at management’s discretion with adequate notice.

Attire:

Jewelry is not allowed to be worn during pole classes (especial rings, bracelets, and necklaces). This is for your own safety reasons and to preserve the condition of equipment.

Beginner level students and above will need shorts, sleeveless tops and/or sports bras. This is due to the necessity of skin contact with the pole. You can wear pants and long sleeve shirts on top of shorts and a sports bra during the warm-up, but not while learning/performing pole moves.

Aerial hoop students are required to wear  long pants and long sleeve shirts.

We recommend wearing long sleeve tops and pants to the Stretching class to keep your muscles warm.

For Exotic Flow we suggest to wear pole dance specific shoes (e.g. Pleasers) and knee pads.

Code of Conduct, Behavior during Class and Safety Rules:

Pole Place is an INCLUSIVE ESTABLISHMENT for everyone. Once you enter our doors all bias against gender, race and culture are thankfully left outside. We welcome members of all genders, ethnicities, sexual orientations, physical appearance or abilities.

Pole Place follows a progressive curriculum that will help students to succeed in every aspect of the pole. We run a weekly curriculum, which means if you come to the same class more than once a week, you will be working on the same moves.

All classes are group classes, and students are required to follow the instructions. Modifications will be offered if needed, but it is expected that all students in class work on the same moves and routines.

Please do not attempt moves that you have not been instructed on and only saw on social media. Also, do not teach or spot other students unless an instructor asked you to do so.

Please clean your poles before and after class. This helps to limit the risk of injury and maintain the condition of equipment.

Please arrive 5-10 minutes before the class starts. If you arrive after class has started, please do so quietly and with as little disruption to other students as possible. If you are more than 15 minutes late, you may not be allowed to join a class. Warm up is a critical part of our curriculum and used to prevent injury.

ABSOLUTELY NO ALCOHOL OR SUBSTANCE CONSUMPTION IS ALLOWED ON PREMISES. NO ALCOHOL OR SUBSTANCE USE IS PERMITTED BEFORE OR DURING CLASS/PARTY. INDIVIDUALS SUSPECTED TO BE UNDER THE INFLUENCE WILL BE ASKED TO LEAVE CLASS. THIS IS FOR YOUR OWN SAFETY. 

Cancellation and Inclement Weather Policy:

Pole Place reserves the right to cancel any class, workshop, or event at any time due to inclement weather, instructor illness, low registration, or any other reason. In any case, you will receive a credit to your account. You will also be notified via email at least four hours in advance in case of any class cancellation.

These policies are subject to change without notice.