Updated Policies and Procedures
Please read the details of our new policies and procedures below. We analyzed the survey results, consulted other professionals, and had internal discussions and meetings with our instructors. We ask for your patience and understanding with these new policies. We have always been flexible with our students, but the global pandemic forced us to make some difficult decisions so we can keep the studio running.
We are in survival mode right now, and we decided to hold all unused credits for future use. At the moment, we desperately need cash flow to pay outstanding and current bills. We know that we owe you, and those credits will not be forgotten. As soon as we get back to regular mode, we will take care of everything we owe you. We will be operating at a lower capacity and our cleaning costs will skyrocket. With increased expenses, we won’t have any packages for sale at the moment and all classes will be offered as drop-ins.
We understand that this will not be the best time for everyone to return to classes.
Most of these changes are temporary and we will be relying on you to help us with the new policies and procedures.
Below are the updates that we have made to our facility, policies and procedures to keep everyone safe. Safety is everyone’s responsibility, now more than ever. Please read the updates carefully.
All students must be a minimum of 18 years of age to participate in any class activities and have a valid and signed waiver before joining any class.
All class memberships, passes, drop-ins, workshops and other fees must be paid upfront unless otherwise stated.
It is strongly encouraged to refrain from using lotions and oils the day of your pole class. During your first class, we allow the use of the studio’s grip aids to all participants, however buying your own is appreciated if you plan to attend more classes.
You must register for all classes in advance using our scheduling platform. Your spot in class will not be held without full payment. Once a package/membership is added to your account, you are responsible for signing up for/cancelling your own classes. No need to email the studio, just visit our scheduling platform.
Class registration closes two hours prior to a class.
You must cancel your class at least 12 hours in advance; after this deadline, the credit is considered used and the participant cannot reschedule this class credit.
Cancellation policy for each workshop/event is different. Please see the description of a specific workshop/event for more details.
ALL PURCHASES ARE FINAL. No refunds or extensions will be given for any pre-paid memberships, drop-ins, packages or passes. This is the industry standard. Transfers in case of serious injury or illness may be granted at management’s discretion with adequate notice.
Jewelry is not allowed to be worn during pole classes (especial rings, bracelets, and necklaces). This is for your own safety reasons and to preserve the condition of equipment.
Beginner level students and above will need shorts, sleeveless tops and/or sports bras. This is due to the necessity of skin contact with the pole. You can wear pants and long sleeve shirts on top of shorts and a sports bra during the warm-up, but not while learning/performing pole moves.
Aerial hoop students are required to wear long pants and long sleeve shirts.
We recommend wearing long sleeve tops and pants to the Stretching class to keep your muscles warm.
For Exotic Flow we suggest to wear pole dance specific shoes (e.g. Pleasers) and knee pads.
Code of Conduct, Behavior during Class and Safety Rules:
Pole Place is an INCLUSIVE ESTABLISHMENT for everyone. Once you enter our doors all bias against gender, race and culture are thankfully left outside. We welcome members of all genders, ethnicities, sexual orientations, physical appearance or abilities.
Pole Place follows a progressive curriculum that will help students to succeed in every aspect of the pole. We run a weekly curriculum, which means if you come to the same class more than once a week, you will be working on the same moves.
All classes are group classes, and students are required to follow the instructions. Modifications will be offered if needed, but it is expected that all students in class work on the same moves and routines.
Please do not attempt moves that you have not been instructed on and only saw on social media. Also, do not teach or spot other students unless an instructor asked you to do so.
Please clean your poles before and after class. This helps to limit the risk of injury and maintain the condition of equipment.
Please arrive 5-10 minutes before the class starts. If you arrive after class has started, please do so quietly and with as little disruption to other students as possible. If you are more than 15 minutes late, you may not be allowed to join a class. Warm up is a critical part of our curriculum and used to prevent injury.
ABSOLUTELY NO ALCOHOL OR SUBSTANCE CONSUMPTION IS ALLOWED ON PREMISES. NO ALCOHOL OR SUBSTANCE USE IS PERMITTED BEFORE OR DURING CLASS/PARTY. INDIVIDUALS SUSPECTED TO BE UNDER THE INFLUENCE WILL BE ASKED TO LEAVE CLASS. THIS IS FOR YOUR OWN SAFETY.
Cancellation and Inclement Weather Policy:
Pole Place reserves the right to cancel any class, workshop, or event at any time due to inclement weather, instructor illness, low registration, or any other reason. In any case, you will receive a credit to your account. You will also be notified via email at least four hours in advance in case of any class cancellation.
These policies are subject to change without notice.
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